Info Magazine

Our Residents’ Survey was undertaken during January and February 2018. The survey was conducted on a face-to-face basis, among a random sample of 679 residents, covering all District Electoral Areas (DEAs) and was based on a representative sample of residents. The survey shows that overall, residents are satisfied with the Council. This is underpinned with high levels of satisfaction across core service areas. However, satisfaction levels vary across District Electoral Areas. The survey highlighted a lack of awareness among residents regarding what services the Council is responsible for, and which services are delivered by other public bodies. For example, approximately half of residents believe the Council is responsible for street lighting and road maintenance. Accessing information on Council events, through social media and the website is generally considered relatively straightforward. Residents who engaged directly with the Council generally had a positive experience. A preference for the more traditional forms of communication, such as letters and leaflets, was cited. Residents in Fermanagh and Omagh tend to enjoy high levels of general health and are satisfied with the District as a place to live. This was groundbreaking research and the first time such research has ever been conducted locally. Council Communication rated their contact experience with the Council as excellent or good of residents find it easy to get information on Council services / events 79% 59% Preference for Method of Communication 21% Letter 20% Leaflet 20% in-FOMagazine 12% Email 11% Facebook 9% Newspaper 7% Other of contact with the council is via the phone 65% satisfied with the Council’s website 89% of contact with the council was digital 28% 8 in-FO in Fermanagh & Omagh | Winter 2018 9 www. fermanaghomagh .com Health andWellbeing *Self efficacy is an individual’s belief in his or her innate ability to achieve goals How is your health in general? 50 40 30 20 10 0 46% 39% 13% 0% Very Good Good Fair Bad Very Bad 2% exercise at least one day a week 68% volunteered in the last 12 months 22% reported a low self efficacy* score 1% take part in local groups or community Activites 22% 83% satisfied with their emotional health/mental wellbeing 81% satisfield with their physical health 79% satisfied with their physical connectivity 76% satisfied with their broad-band/mobile phone connectivity were satisfield with their local area as a place to live 86% Council Performance Satisfaction with Council Services Leisure Centres 97% Note: Only residents who had used a service in the past 12/18 months were asked for their satisfaction level “My experience was very friendly, I had to go into the offices, but I got what I wanted easily, and I was taken very quickly” 70% 60% 50% 40% 30% 20% 10% 0 Satisfied Neither Dissatisfied Don’t Know Recycling Centres 96% Theatre / Arts Centres 94% Licensing (Dogs etc) 94% Play Parks 93% Registration 92% Community Centres 91% Environmental Health 89% Residents’ Survey Overall Satisfaction