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19 www. fermanaghomagh .com Go online at a time that suits you A range of services are available on the Council website. These include booking your next visit to one of the Council’s leisure centres, purchasing a new bin, renewing a dog licence, paying a bill, checking what bin goes out when, applying for a job with us, submitting a grant or bursary application, plus much more! You can also get in touch with us via the Contact Us section and if you or a friend or family member are deaf or hard of hearing, use the SignVideo facility to connect with us directly (during normal office hours). The website also features ReachDeck (formerly Browsealoud) which provides a web accessibility toolbar to improve the accessibility and readability of the website for people who need it, by adding speech, reading and translation. Get in touch with a Customer Service Advisor If you need to get in touch with us directly, our skilled Customer Service Advisors are available to assist. You can contact a Customer Service Advisor by using the live webchat facility available on the Council website during normal office hours. You can also telephone 0300 303 1777 during normal office hours where a Customer Service Advisor can provide you with information and guidance on a range of Council services and complete a number of services for you over the telephone such as taking payment for an invoice or bill. They can also connect you directly to other services within the Council. If you prefer to speak to someone in person you can call into the customer Connect Centres in Enniskillen and Omagh during normal office hours. Compostable liners for brown food waste kitchen caddies are also available free of charge from the Connect Centres. Please note, compostable liners are also available at all recycling centres and Gortrush and Killyvilly Depots. Connecting With Us Did you know you can get in touch and do business with us by: • visiting our website www.fermanaghomagh.com • • • using the web chat facility on our website, Monday – Friday, 9am-5pm telephoning us on 0300 303 1777, Monday – Friday, 9am-5pm calling into our customer Connect Centres located in County Buildings, Enniskillen and Strule House, Omagh, Monday – Friday, 9am-5pm Live Chat Button